Terms & Conditions.
Important Legal Notice
THESE STANDARD TERMS AND CONDITIONS ("Standard Terms") GOVERN ACCESS TO AND USE OF THE MULTIPLIER AI PLATFORM PROVIDED BY BITACHON ENTERPRISES LLC. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THIS AGREEMENT.
1. Overview
Subject to these Terms, Multiplier AI grants Customer access to its software-as-a-service platform at https://www.multiplierai.ai, which includes:
- Generative analytics and insights from third-party AI models
- Tools for content generation and prompt orchestration
- Dashboards, configuration features, and related services as described in the Order
Use may be subject to limits (e.g., prompt/response caps) specified in the applicable Order.
2. Services & Usage Rights
2.1 Orders
Services are provisioned under one or more Orders, which outline subscription terms, volume caps, and term lengths.
2.2 Access
During the Term, and conditioned on compliance, Customer is granted a limited, non-exclusive right to use the Services solely for its internal business operations.
2.3 Users
Customers may authorize employees or contractors as "Users," who must keep credentials secure. The customer is responsible for all activity via its Users.
2.4 Documentation
Subject to compliance, Multiplier AI grants a limited license to use its official usage guidelines and documentation.
2.5 Restrictions
Customer will not:
- Resell or sublicense the Services
- Reverse engineer
- Create derivative works
- Misuse or overload the system
- Violate any laws while using the Services
3. Support
Multiplier AI will use commercially reasonable efforts to maintain uptime and provide support during the Term. Support terms may vary based on subscription tier.
4. Data & AI Use
4.1 Customer Data
Customer grants Multiplier AI a license to use Customer Data to:
- Perform its obligations
- Generate telemetry
- Comply with law
4.2 Output
Services may produce AI-generated "Output" (excluding "Generated Content") based on Customer Data. Customers may use such Output in accordance with this Agreement.
4.3 Generated Content
Generated Content (e.g., marketing copy, images) is for internal use and should be reviewed by Customer. Multiplier AI disclaims responsibility for its accuracy or legality.
4.4 AI Platforms
Output may include responses from third-party AI platforms. Multiplier AI does not guarantee continued access to any particular model or platform.
5. Customer Obligations
Customer is solely responsible for its Data, and must ensure it has all rights and consents necessary for Multiplier AI to perform the Services.
6. Suspension
Access may be suspended if Customer:
- Violates Section 2.5 or 5
- Is overdue on payment
- Causes risk or harm to the platform or other customers
- Legal changes require action
Where feasible, notice will be provided.
7. Third-Party Platforms
Use of integrated third-party platforms (e.g., Google Workspace) is governed by their own terms. Customer authorizes data sharing necessary for such integrations.
8. Fees and Taxes
8.1 Fees
Customer will pay fees as set forth in the Order. Unless otherwise stated, fees are non-refundable and due within 30 days of invoice.
8.2 Taxes
All fees are exclusive of applicable taxes, which are Customer's responsibility.
9. Warranties and Disclaimers
9.1 Warranty
Multiplier AI warrants that the Services will operate materially in accordance with its documentation.
9.2 Remedy
If Services breach warranty, Customer must notify Multiplier AI within 30 days, and Multiplier AI will attempt to fix the issue. If not resolved, Customer may terminate and receive a refund for unused fees.
9.3 Disclaimers
Except as expressly provided, Services are provided "as is." Multiplier AI makes no warranties of merchantability, fitness for a particular purpose, or non-infringement. Generated Content is not guaranteed to be accurate or unique.
10. Term and Termination
10.1 Term
Initial and renewal terms are defined in the Order.
10.2 Termination
Either party may terminate for breach (after a 30-day cure period), bankruptcy, or cessation of business.
10.3 Effect
Access ends on termination. Customer Data may be deleted.
10.4 Survival
Key sections including confidentiality, IP ownership, and liability will survive termination.
11. Ownership
All rights not expressly granted remain with their respective holders. Customer owns its Data; Multiplier AI owns its platform and technology. Feedback is welcomed and may be used without obligation.
12. Liability Limitations
12.1 No Indirect Damages
Neither party is liable for indirect, consequential, or punitive damages.
12.2 Cap
Except for excluded claims (e.g., data misuse, IP violations), liability is capped at amounts paid by Customer in the prior 12 months.
12.3 Exclusions
Sections 2.5 and 5 violations, or breaches of confidentiality, are not subject to these limits.
13. Indemnification
13.1 By Multiplier AI
For claims alleging platform IP infringement.
13.2 By Customer
For misuse, third-party claims related to Customer Data, or use of Output.
13.3 Procedures
Parties must promptly notify, cooperate, and allow control of defense.
13.4 Mitigation
Multiplier AI may modify, replace, or remove infringing elements.
13.5 Exceptions
No indemnity for misuse or unapproved modifications.
14. Confidentiality
Each party agrees to safeguard the other's confidential information using reasonable measures and only uses it as permitted. Exceptions include public knowledge, prior knowledge, or independent development.
15. Required Disclosures
Disclosures required by law are permitted with prior notice, where lawful.
16. Trials and Betas
Trials and beta features are provided "as is" with no warranties. Either party may terminate early.
17. Publicity
Customer agrees Multiplier AI may include its name and logo in marketing unless requested otherwise in writing.
18. General Terms
18.1 Assignment
Neither party may assign without consent, except during mergers or acquisitions.
18.2 Governing Law
New York law governs. The venue is New York, NY.
18.3 Notices
Notices may be sent by email or post as provided in the Order.
18.4 Entire Agreement
This Agreement supersedes prior agreements.
18.5 Amendments
Must be in writing unless permitted electronically.
18.6 Waivers
Must be explicit and in writing.
18.7 Force Majeure
Neither party is liable for delays beyond its control.
18.8 Subcontractors
Multiplier AI may use subcontractors.
18.9 Relationship
The parties are independent contractors.
18.10 Export
Customers must comply with applicable export laws.
18.11 Open Source
OSS components are governed by their respective licenses.
18.12 Government Use
Restricted rights apply to U.S. Government use.
18.13 Order Conflicts
Order terms override in case of conflict.
Contact Information
If you have any questions about these Terms & Conditions, please contact us: